We are excited that you are considering hosting your event at our facility!
Prior to booking, please make sure to read through all our birthday policies and rules.
THINGS TO KNOW BEFORE YOU BOOK
Our birthday packages are setup as 2-hour events. You will have access to a private party room for 90 minutes starting at the beginning of your event. You have access to all of our public playrooms for the full 2-hours of your event. Your party host will coordinate all the details on the day of your event so you can enjoy the party.
Children between 1 and 12 years old count towards your party size. Maximum of 2 adults per child permitted in the facility.
If you have a non-private event booked with us, please be aware that other events and play times may be occurring simultaneously to your event and your guests will be sharing the public playrooms with other guests. You and your guests can enjoy some privacy in your dedicated party room for the first 90-minutes of your event.
Your birthday package includes a selection of party theme plates and napkins, in addition to minor table decoration and a single wall banner. Specific design of a particular theme may differ from the designs shown on our website depending on supply availability. If you are particular about a specific design of a theme, you may provide your own plates, napkins and decor for your event at your own cost. We offer a variety of options for purchase including food and beverage options, and entertainment enhancements such as face painting, balloon artist, character mascots and more.
Outside food and drinks are NOT permitted at our facility, with the exception of a birthday cake. Outside cake fee applies if you are bringing your own cake. Outside vendor fee applies “per vendor” if you are bringing outside entertainment of any kind with prior authorization.
Socks are required for all adults and children. You have until 10 days prior to your event to make minor changes to the details of your event.
We can not extend your allotted time if you are late for your event. You will be asked to clear the private party room 90 minutes after the scheduled start time of your event.
50% deposit is required at time of booking for all events. We offer a refund of your deposit, minus a 10% processing fee, only if you notify us of your cancellation by email a minimum of 30 days prior to your event date. All deposits are non-refundable within 30 days of your event date with no exceptions. In addition, your deposit is non-transferrable, and we are NOT able to change the date or time of your event, or offer you a credit if you cancel within 30 days of your event date.
Depending on the date and time of other events for the day, you may be assigned to any of our party rooms. Requesting a particular party room is subject to availability. Although you have until 10 days prior to your event to make some quantity changes, any changes to your original party size is subject to availability, so please select the size of your party from the beginning as accurately as possible. Our rooms have a maximum capacity range between 20 to 30 children depending on the room that you are assigned, and depending on other parties that may be occurring on the same day. If you want to add your own decorations to your room, you can have access to your party room 15-minutes prior to the start of your event. Your decorations must be self-standing as no decorations are allowed on the walls or ceilings. You may choose to bring your own theme plates, napkins, and décor. You can drop it off at our facility a few days ahead of your event in designated bags with your name.
Additional fees apply if you wish to come earlier or stay longer than 2-hours at our facility, subject to room availability.
Sparkle Party Additional Rules
Our Sparkle birthday packages are setup as 2-hour events. You will have access to a our Sparkle Lounge for 90 minutes starting at the beginning of your event. You have access to all of our public playrooms for the full 2-hours of your event. Your party host will coordinate all the details on the day of your event so you can enjoy the party.
Children between 1 and 12 years old count towards your party size. Sparkle parties are best suited for children 3 to 8 years of age. Sparkle parties are setup as either 4 or 8 person events with a set fee. We can accommodate up to 10 maximum children for additional fee of $55 per child subject to staff availability. Maximum of 2 adults per child permitted in the facility. If you have a non-private event booked with us, please be aware that other events and play times may be occurring simultaneously to your event and your guests will be sharing the public playrooms with other guests. You and your guests can enjoy some privacy in your dedicated party room for the first 90-minutes of your event.
Your birthday package includes our sparkle theme plates and napkins. No additional decorations are included in the Sparkle parties as the room is already decorated as a lounge. Specific design of a particular theme may differ from the designs shown on our website depending on supply availability. If you are particular about a specific design of a theme, you may provide your own plates, napkins and decor for your event at your own cost.
